Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Ascent Epoxy website (ascentepoxy.com) and related local Ascent Epoxy websites. This Site is intended for users located in the United States. If you are accessing this Site from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

2. Information We Collect

We collect information you voluntarily provide when you use our Site, including:

• Contact information: name, email address, phone number, and city/state, submitted through our quote request and contact forms.
• Project information: service type, project descriptions, and property details you provide in form submissions or phone conversations.
• Communication preferences: how you heard about us and your preferred method of contact.
• Usage data: information automatically collected through cookies and analytics tools, including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your quote requests and inquiries
• To connect you with the appropriate local Ascent Epoxy installation team
• To provide estimates, schedule consultations, and deliver services
• To send follow-up communications related to your inquiry or project
• To improve our website, services, and customer experience
• To analyze website usage patterns and optimize site performance
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Local Installers: Your contact and project information is shared with the independent local installation business operating under the Ascent Epoxy brand in your area so they can respond to your inquiry and provide services.
• Service providers: We use third-party services for form processing, email delivery, analytics, and website hosting. These providers access your information only to perform services on our behalf and are contractually obligated to protect it.
• Legal requirements: We may disclose information when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Ascent Epoxy, our users, or the public.

5. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze usage. These include:

• Essential cookies: Required for basic site functionality (navigation, form submissions).
• Analytics cookies: Used through Google Analytics (GA4) to understand how visitors interact with our Site. These collect anonymized usage data. Google may process this data in accordance with Google's Privacy Policy.
• Marketing cookies: May be used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling cookies may limit some Site functionality. Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and project information is typically retained for up to 3 years after your last form submission, phone inquiry, or completed installation project with Ascent Epoxy.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. Ascent Epoxy does not sell personal information as defined by the CCPA. The sharing of your contact information with local Ascent Epoxy installation businesses for the sole purpose of fulfilling your service request does not constitute a "sale" under the CCPA.

10. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Related Policies

Please also review our Terms of Service and our Communication Policy, which describes how and when we contact you.

13. Contact Information

For privacy-related questions or requests:

Ascent Epoxy — Privacy
Email: [email protected] (subject line: "Privacy Request")
Phone: (954) 852-1263